FAQ

Return Policy
Drum Center of Portsmouth Return Policy To help us to provide the best and most consistent service to all our customers, we ask that you please review t...
Sun, 24 Feb, 2019 at 4:15 PM
Trade Ins
Due to the complexities of logistics and details, we’re only accepting trade ins for items IN STORE only.  We're not able to provide values without see...
Sun, 24 Feb, 2019 at 4:20 PM
Consignments
Consignment Sales We do take items in on consignment. If and when a consigned item sells, 70% of the sale price - less any incurred fees - goes to the ow...
Sun, 24 Feb, 2019 at 4:22 PM
Financing
Drum Center of Portsmouth has a few financing options: In Store: Synchrony Financing (apply in-store) Web Customers: Click Here For Paypal Users...
Sun, 24 Feb, 2019 at 4:30 PM
Special Orders
A special order is just that … special! We at the Drum Center of Portsmouth are grateful for your confidence in us, and we appreciate the opportunity yo...
Sun, 24 Feb, 2019 at 4:32 PM
Where is my shipment?
The tracking number for your shipment, along with your invoice should have been emailed to you upon shipment.  These details would have been emailed to the ...
Sun, 24 Feb, 2019 at 4:38 PM
Custom Order Update
If you have a drum set on order and are looking for an update, please read the details below. The majority of the custom orders we deal with are hand bu...
Sun, 24 Feb, 2019 at 4:43 PM
Order Cancellation
We may or may not be able to cancel your order.   The moment the orders arrive, they automatically dispatch to our fulfillment team, whether it is in our w...
Sun, 24 Feb, 2019 at 4:54 PM
Layaway
Layaways We offer a 30 day layaway service. A minimum deposit of 20% is required to hold the item for you. If an order is not claimed and/or paid off wi...
Sun, 24 Feb, 2019 at 4:55 PM
Out of Round Drum
Here's my checklist to determine if it is indeed out of round. 1. Measure from 12 o'clock to 6 o'clock. 2. Measure from 3 o'cloc...
Thu, 28 Feb, 2019 at 11:12 AM