Drum Center of Portsmouth Return Policy
To help us to provide the best and most consistent service to all our customers, we ask that you please review the following policies to understand how they pertain to your order. If you have any questions, feel free call us at 603-319-8109.
Before returning an item, please call us at 603-319-8109 or send an email to firstname.lastname@example.org
We accept returns within 30 days of you receiving a product on all new items. We do NOT accept returns on used, clearance/blowout items/layaway and special/custom order items.
We do not accept returns on items such as earplugs or other items where hygiene is involved.
If you wish to return an item within 30 days of receiving it, you MUST meet all of the following criteria:
You must include ALL original packaging materials, in the condition in which they were received.
You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item.
The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints. The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you. Items such as sticks or heads are not returnable if they show any use.
Items are not able to be returned after the aforementioned 30 day grace period.
You are responsible for the return shipping costs, and should you opt to return an item, the original shipping amount will not be refunded, whether you were originally charged for shipping or not. (For example, if you choose to return a $400 snare drum that was shipped to you for free, your credit / refund will likely be $15-30 less than the original purchase price - $385-$370 - reflecting the original cost incurred to ship the drum to you.) This policy applies to all shipments whether they originate from our facility or from a manufacturer's/distributor's facility (known as "drop shipments"). Any refused shipments are subject to the same shipping cost deduction from the credited amount.
DCP allows a maximum of two returns per customer per year, starting from the date of the first returned item.
Returns are not accepted on clearance/blow-out items, nor when trade-ins are part of the original sale.
ATTENTION EBAY.COM CUSTOMERS - If you return an item that was purchased in Ebay, the original cost to ship the item will not be refunded (whether you originally paid for shipping or not), and the balance of the refund will be subject to a 15% restocking fee.
We ask that you please supply tracking information when returning your item. You are responsible for the item until we receive the item at the address provided below:
Drum Center of Portsmouth
144 Lafayette Road
North Hampton NH