Drum Center of Portsmouth Return Policy

 

Please read the details below to ensure your item is eligible for a return.

 

  • We accept returns within 30 days of you receiving a product on all new items.
  • We reserve the right to impose additional restocking fees on refunds, or to refuse a refund, for items returned after 30 days for any reason.
  • We allow a maximum of two returns per customer per year, starting from the date of the first return. After two returns, DCP reserves the right not to accept any returns until further notice.
  • We do NOT accept returns on used, clearance/blowout items, layaways, or special/custom order items, nor when trade-ins are involved in the original sale.
  • We do not accept returns on earplugs or other items where personal hygiene is involved. Any of these item(s) returned will not be refunded or credited.
  • If you wish to return an item, you MUST meet all of the following criteria:
    1. You must include ALL original packaging materials, in the condition in which they were received.
    2. You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item.
    3. The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints. The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you. Items such as sticks or heads are not returnable if they show any use.
    4. Please note, electronic products that have been opened will be subject to a 15% restocking fee.
  • You are responsible for the return shipping costs, and should you opt to return an item, the original shipping amount will not be refunded, whether you were originally charged for shipping or not. (For example, if you choose to return a $400 snare drum that was shipped to you for free, your credit / refund will likely be $15-30 less than the original purchase price - $385-$370 - reflecting the original cost incurred to ship the drum to you.) This policy applies to all shipments whether they originate from our facility or from a manufacturer's/distributor's facility (known as "drop shipments"). Any refused shipments are subject to the same shipping cost deduction from the credited amount.
  • In the event your order was shipped directly from a manufacturer or distributor, it may incur an additional restocking fee which is outside of our control. 
  • We ask that you please supply tracking information when returning your item. You are responsible for the item until we receive the item at the address provided below:

     Drum Center of Portsmouth
    ATTN: Returns
    136 Lafayette Road     Building 2
    North Hampton NH
    03862
    603-319-8109

 

How to Make a Return

To return an item, follow these steps:

Contact our support team to obtain a Return Authorization (RA) number.

You can do this by opening a ticket here, or calling us at 603-319-8109.

Prepare the item for return:

  • Include all accessories, documentation, and original packaging materials.
  • Ensure the product is in its original condition.
  • Keep UPC codes intact on the product box.
  • If originally double-boxed, return the item double-boxed.
  • Avoid using duct tape or adhesives that leave residue.

Package the return:

  • Write the RA number on the shipping label, not on the product box.
  • Use appropriate packaging to protect the item during transit.

Ship the return:

  • Use a trackable shipping method like FedEx or UPS.
  • Consider insuring the package when using your own shipping labels.