FAQ

Shipping Policies
Domestic Shipping Free Shipping offers are only applicable to shipments within the continental United States. If you reside in Alaska, Hawaii, or Puerto R...
Tue, 10 Mar, 2026 at 8:36 AM
How to Make a Return
How to Make a Return Our FULL Policy is visible here.  We encourage you to read that to avoid surprises - but this is the TL;DR version. To return an item...
Thu, 12 Mar, 2026 at 10:02 AM
Used Gear Pricing Inquiries
Policy for pricing on used gear is as follows: The pricing is firm for 90 days. If we find that the item does not sell within 90 days, we are open to disc...
Fri, 10 Apr, 2026 at 9:45 AM
Business Hours
Our hours of operation are : Monday: 11-6 Tuesday: 11-6 Wednesday: 11-6 Thursday: 11-6 Friday: 11-6 Saturday: 10-5 Sunday: 12-4 We are closed Chr...
Fri, 10 Apr, 2026 at 9:42 AM
Pricing Inquiries for eBay Customers
For customers that message us on eBay requesting discounts or better pricing, please understand that because eBay is a marketplace, we do not entertain any ...
Fri, 10 Apr, 2026 at 9:47 AM
Coupon Code Not Working
Coupon codes are not applicable towards used gear or specialty items like high-end boutique snare drums or perhaps drum sets and cymbals.  They are also not...
Fri, 10 Apr, 2026 at 9:58 AM
Loyalty Program or "Points"
Drum Center of Portsmouth Loyalty Program FAQ What is the Drum Center of Portsmouth Loyalty Program? The Drum Center of Portsmouth Loyalty Program (&quo...
Fri, 10 Apr, 2026 at 10:20 AM